Returns Policy
If you receive any items not ordered by you they will be collected from you and the correct items delivered to you free of charge by return (please ‘phone or email us for a returns reference number).
In the unlikely event, that the goods are faulty or damaged, upon receipt please indicate on the carriers note any damage to packaging. These also will be picked up from you and a replacement will be sent after our inspection. (please ‘phone or email us for a returns reference number).
Our goods are guaranteed for 12 months if you have a warranty claim email details of the product and invoice number. We will give you a reference number and the goods must be returned to us at your cost. Upon receipt, the goods will be inspected and a report sent to you. At our discretion we will replace or repair damaged caused by normal use and returned free of charge. Any damage caused by misuse will be advised with a repair charge.
When returning goods please quote our returns reference number otherwise we may not be able to consider repair.
Email: sam@lumeter.co.uk
Telephone no: 0121 544 3090
